These New Tools in Salesforce Service Cloud BOOST Your Business
Empower agents and personalize interactions for a dramatically improved service experience.
Great news for Salesforce users! New features are now available in Service Cloud to help you streamline operations and provide exceptional customer service. Let’s dive into how Service Innovations and Business Rules Engine can help your team achieve new levels of efficiency and customer satisfaction.
Orchestrate Every Interaction
Service Innovations brings together powerful components from Salesforce Industry Cloud to give your service agents a central hub for all things customer support. Imagine a console that empowers agents to quickly:
- Verify customer identities for secure interactions.
- Access a clear audit trail to track actions and ensure compliance.
- Launch pre-built actions to resolve common issues efficiently.
- View a comprehensive customer timeline for a complete service history.
By equipping agents with the right tools at their fingertips, Service Innovations helps them move quickly and confidently through each interaction.
Automate Complex Decisions
Introducing Business Rules Engine, a powerful tool that allows you to automate complex decisions within Service Cloud. Business users can now:
- Build easy-to-maintain rules without needing to code.
- Automate calculations and lookups to streamline workflows.
- Integrate seamlessly with Flow and third-party tools.
Business Rules Engine empowers your team to automate repetitive tasks, freeing up valuable agent time for more strategic customer interactions.
Improved Efficiency, Happier Customers
By leveraging Service Innovations and Business Rules Engine, you can expect to see significant improvements in your service operation, including:
- Increased agent productivity through streamlined workflows.
- Faster issue resolution for improved customer satisfaction.
- Reduced errors by automating complex decisions.
Ready to take your service experience to the next level?
Contact your Salesforce administrator or take a look at our Service Cloud Implementation to learn more about enabling Service Innovations and Business Rules Engine in your Service Cloud instance.
