Salesforce

Meet Zeppi McCloud: Resource Interactive’s Salesforce SDR Agent Revolution

Our Newest Employee is an Agent With Something NewAt Resource Interactive, we're always looking for ways to innovate and streamline our processes. In the ever-evolving world of digital transformation, staying ahead of the curve is crucial. That's why we're thrilled to introduce you to our newest team member, Zeppi McCloud – our very own...

Agentforce: A Game-Changer for SMBs

In today’s competitive business landscape, it’s more important than ever for small and medium-sized businesses (SMBs) to deliver exceptional customer service. However, SMBs often lack the resources of larger enterprises to invest in expensive customer service software. Salesforce Agentforce offers a powerful and affordable solution for SMBs that can help them improve customer satisfaction, increase efficiency, and boost their bottom line.

Salesforce Marketing Cloud Personalization: Summer ’24 is Here!

Unleash the power of personalization! This summer’s update to Salesforce Marketing Cloud Personalization brings new features to streamline setup, enhance control, and craft deeper audience connections.

Share CRM Analytics Directly in Slack! New Features for Teamwork

Streamline Teamwork with CRM Analytics in Slack: Share Insights Directly in Your Channels Empower your team to make data-driven decisions faster with exciting new features in Slack! Seamless Collaboration with CRM Analytics Imagine this: you've created a powerful dashboard or lens in CRM Analytics, brimming with valuable insights. Now, you can effortlessly share it with your colleagues...

Salesforce Marketing Cloud Engagement Gets a Summer Upgrade!

Unleash the power of Salesforce Marketing Cloud Account Engagement! Discover new features to streamline communication, enhance asset management, gain actionable insights, and more. Get a sneak peek before the official launch and learn about the Engage for Gmail update.

Unlock Customer Insights with Powerful New Salesforce Data Cloud Features

Unleash the power of your customer data with the latest Salesforce Data Cloud. This update delivers innovations in AI-driven decision making, enhanced data security, and seamless integrations across Salesforce clouds. Boost customer engagement and unlock new insights with Data Cloud’s latest features.

Promote Agent Productivity and Customer Satisfaction: Sales Cloud Summer ’24 Release Notes Summary

Upgrade your Salesforce Service Cloud with new features! Learn about Service Innovations and Business Rules Engine to streamline workflows, automate tasks, and improve customer satisfaction. Increase agent productivity and empower exceptional service.

Work Smarter, Not Harder: What You Missed In The Sales Cloud Summer ’24 Release Notes

Boost your sales productivity with Sales Cloud Everywhere, a Chrome extension for Salesforce. Easily find leads and check if prospects are already in your CRM system.

Marketing Data Showdown: Why Marketing Cloud Intelligence Beats Power BI

Ever feel like your data dances to its own rhythm, leaving you scrambling to decipher its moves? Fear not, data detectives, because Marketing Cloud Intelligence (MCI) is here to be your chart-topping, insight-busting sidekick

Why Salesforce Marketing Cloud Reigns Supreme: A Comparison with Hubspot and Marketo

Choosing the right marketing automation platform is a critical decision. Three of the leading contenders are Salesforce Marketing Cloud, Hubspot, and Marketo. While all offer valuable features, Salesforce Marketing Cloud often emerges as the champion, especially for enterprise businesses. Here's why: Scalability and Power: Enterprise-ready: Salesforce Marketing Cloud caters to large enterprises with complex needs. Its robust...