Tag: Strategy

All things around business strategy

The Unsexy Layer: Consent and Lineage Are the Real 360

Every Data Cloud pitch leads with the same promise, and it is a good one: the unified customer profile. The single view. The “360.” Stitch the fragments together, resolve the identities, and finally see the whole customer instead of the scattered pieces of them spread across a dozen systems. It photographs well. It demos beautifully.…
The AI Tax and the Build Collapse: Why Build-vs-Buy Just Quietly Inverted

Two trends dominated enterprise software commentary in early 2026, and they were almost always discussed in separate rooms. Put them in the same room and the conversation changes. The first trend has a name procurement teams have started using through gritted teeth: the AI Tax. As vendors bundle AI features into existing products and migrate…
When the Agent Is Wrong, You’re the One Liable

The agentic AI conversation has an autonomy fixation. Every announcement measures progress by how much the agent can do on its own, like book the meeting, process the refund, update the record, resolve the case, all without a human in the loop. Autonomy is the headline metric, the demo applause line, the thing the rate…
AI Doesn’t Fix Your Org. It Amplifies It: The 40% Nobody Puts on the Slide

Every vendor keynote in 2026 opens with the same energy: agentic AI is here, it works, and the only mistake is moving too slowly. The counter-statistic almost never makes the slide. Here it is. Gartner expects more than 40% of agentic AI projects to be cancelled before they ever reach scale. MIT’s data shows roughly…
The Meter Is Always Running: What Consumption Pricing Does to Bad Architecture

There is no shortage of articles explaining how Agentforce Flex Credits work. They all say roughly the same thing: credits come in packs of 100,000 for $500, a standard action burns 20 of them, voice actions cost a little more, and the old flat $2-per-conversation model drew complaints for being unpredictable for smaller organizations. The…
Beyond the Blueprint: How Productized Services Unlocks Your Success and Savings

Cut implementation costs & get quick wins. Learn how productized services stop shelf-ware and deliver faster software ROI.
Your Systems, United: The Small Business Guide to Choosing an Implementation Partner (with an AI Advantage)

Investing in powerful platforms like Salesforce , Braze , Shopify , or Toast is the first step toward a smarter, more scalable business. But in today’s landscape, that investment isn’t just about efficiency—it’s about leveraging the transformative power of artificial intelligence. The question is, how do you ensure you get the most out of your…
Building a Killer Knowledge Article Repository for Your AI

In today’s fast-paced world, an efficient AI agent is a critical component of any successful operation. But even the most sophisticated AI is only as good as the information it can access. That’s where a robust, well-maintained knowledge article repository, often serving as its “Agentforce Library,” comes into play. Think of your AI Agent’s Library…
Revolutionizing Patient Care: How an Integrated Salesforce & Formstack Solution Transforms Hospitals

Revolutionizing Patient Care The healthcare landscape is evolving at an unprecedented pace. Hospitals face immense pressure to improve patient outcomes, enhance patient experiences, control escalating costs, and operate more efficiently – all while navigating complex regulatory environments and increasing patient expectations for personalized care. Traditional, siloed systems often hinder progress, leading to fragmented patient data,…
Beyond the Buzzwords: Why Toast POS and a Skilled Implementation Partner are Crucial for Restaurant Success

In the fast-paced, ever-evolving world of the food service industry, technology is no longer a luxury – it’s a necessity. A robust Point of Sale (POS) system can be the difference between thriving and merely surviving. While numerous POS options exist, Toast has emerged as a leading contender, offering a comprehensive suite of tools designed…