Tag: Artificial Intelligence

All things Artificial Intelligence, Machine Learning, and the coming robotic revolution

Six Ways to Pay Is Not a Pricing Model

Agentforce now bills four different ways depending on where you deploy it. Here is how to build a number your CFO will actually sign. Somebody in your organization is going to ask what Agentforce costs. They will expect a number. What they will get, if they go looking on their own, is a pricing page…
The AI Tax and the Build Collapse: Why Build-vs-Buy Just Quietly Inverted

Two trends dominated enterprise software commentary in early 2026, and they were almost always discussed in separate rooms. Put them in the same room and the conversation changes. The first trend has a name procurement teams have started using through gritted teeth: the AI Tax. As vendors bundle AI features into existing products and migrate…
When the Agent Is Wrong, You’re the One Liable

The agentic AI conversation has an autonomy fixation. Every announcement measures progress by how much the agent can do on its own, like book the meeting, process the refund, update the record, resolve the case, all without a human in the loop. Autonomy is the headline metric, the demo applause line, the thing the rate…
AI Doesn’t Fix Your Org. It Amplifies It: The 40% Nobody Puts on the Slide

Every vendor keynote in 2026 opens with the same energy: agentic AI is here, it works, and the only mistake is moving too slowly. The counter-statistic almost never makes the slide. Here it is. Gartner expects more than 40% of agentic AI projects to be cancelled before they ever reach scale. MIT’s data shows roughly…
Your Systems, United: The Small Business Guide to Choosing an Implementation Partner (with an AI Advantage)

Investing in powerful platforms like Salesforce , Braze , Shopify , or Toast is the first step toward a smarter, more scalable business. But in today’s landscape, that investment isn’t just about efficiency—it’s about leveraging the transformative power of artificial intelligence. The question is, how do you ensure you get the most out of your…
Building a Killer Knowledge Article Repository for Your AI

In today’s fast-paced world, an efficient AI agent is a critical component of any successful operation. But even the most sophisticated AI is only as good as the information it can access. That’s where a robust, well-maintained knowledge article repository, often serving as its “Agentforce Library,” comes into play. Think of your AI Agent’s Library…
Agentforce: A Game-Changer for SMBs

In today’s competitive business landscape, it’s more important than ever for small and medium-sized businesses (SMBs) to deliver exceptional customer service. However, SMBs often lack the resources of larger enterprises to invest in expensive customer service software. Salesforce Agentforce offers a powerful and affordable solution for SMBs that can help them improve customer satisfaction, increase…